BY BOOKING AN APPOINTMENT WITH US YOU AGREE TO OUR SALON POLICIES AND STANDARDS. PLEASE UNDERSTAND THAT THESE POLICIES ARE PUT IN PLACE TO PROTECT OUR CLIENTS, STAFF AND BUSINESS, THANKYOU
We as a salon want to ensure that we are providing our clients with the highest standards and quality of work whilst also giving our stylists the right amount of time to create them. We pride ourselves on delivering a boutique experience for all of our clients and appreciate your support of our business. To do this, we have implemented the following policies.
To book an appointment at The Place, please follow our booking link, call the salon on 07 4152 1800 or send us a message via Facebook or Instagram.
If you are unsure of what service you are wishing to have done, please discuss this with one of our trained salon staff to give you a quote and ensure your appointment time is booked correctly.
We love to see wonderful new faces in our salon and would relish the opportunity to give you quality service in our space. As a part of our booking policy, we do require a non-refundable deposit to secure your spot. The deposit amount will be between $50 – $100 depending on the services you have booked. This amount does come off your total bill on the day of your service completion.
CHANGES IN PRICE
All prices are subject to change without notice due to hair thickness, length, and condition. If you were quoted over the phone or via message, please know this is only approximate as we do need to see your hair in person to achieve a more accurate price
COLOUR CORRECTION OR TRANSITIONING TO BLONDE
Please note that if our trained staff are required to do colour correction for any reason that an additional charge may be added to reflect the additional service. All colour correction services are different and vary in price. There are also pre-colour treatments we recommend having done if you have any build-up of minerals or non-professional colours. This means we are unable to give you a quote until we see your hair in person.
If you are coming to The Place for a corrective colour service, please be aware of all the factors that are involved;
Substantial colour changes can leave your hair feeling weakened. Because of this we must proceed with caution to maintain the integrity of the hair. This could mean that your desired result may not be achieved in one sitting, rather a hair plan will be discussed.
The condition of your hair on arrival may limit the outcome that we are able to achieve. We will not compromise the condition of your hair to achieve a colour.
Your previous colour services have a big impact on what we may be able to achieve. Some artificial colours are very hard to remove and need to be approached in several sittings.
Please be honest with us when discussing your colour history and your at home hair care routine. This is crucial information that our stylists rely on to achieve your hair goals.
Listen to your stylist and take their recommendations on board. We can’t guarantee your results if the correct products are not being used to maintain your hair at home.
Don’t be afraid to ask questions. If something isn’t making sense or you’re unsure about why we can’t achieve your desired result straight away, please ask.
Please bring photos with you, we love to have a goal to work towards.
We will always provide you with beautiful hair, however it may not be your desired result straight away. Try to enjoy the different stages of your The Place lightening journey.
Consultations are so important to us at The Place as they help us piece together your hair desires, creating a unique story and journey for every single guest. A Consultation will be completed at the start of each appointment regardless of your booking to ensure we are achieving your hair goals.
DEPOSITS & PAYMENTS
All new clients will be required to pay a non-refundable deposit between $50 – $100 to secure their appointment. Deposits are not an extra charge, it is simply held on your account until your booking and taken off your final bill. We will email you our deposit link and our booking policy details. Unfortunately, if your deposit isn’t paid within 24hrs your appointment will be canceled.
We currently offer payment via EFTPOS, cash, and Afterpay. Pay later options have a minimum of $100 spend and cannot be used to purchase gift vouchers. Sorry we do not accept American Express.
The Place monitors the privacy and confidentiality of personal information and ensures compliance to all relevant legislative and moral requirements by instilling discipline in all aspects of our business. Our objective is to protect and maintain the privacy, and security of your personal information in accordance with the Privacy Act 1988. The Privacy Act contains a set of standards for the handling of your personal information known as the National Privacy Principles (NPPs). Personal information collected by The Place generally comprises name, address, contact details and certain financial information. The National Privacy Principles require The Place not to store personal information longer than necessary. We are committed to the privacy and protection of your information.